DHK-2026-0218ResolvedMedium priority

Footpath dug up and left for three weeks

Shantinagar, lane 3

A contractor dug the footpath for a cable run three weeks ago and never reinstated it. The trench is now a mud pit and pedestrians use the road.

Time from report to resolution

13 days 23hfiled 26 Sept 2026 · resolved 10 Oct 2026

The clock ran from the moment a resident filed this to the moment the department marked it resolved.

Progress

Reported26 Sept 2026 · 16:45
Acknowledged27 Sept 2026 · 09:00
DSCC engineering cell
Contractor directed to reinstate within 72 hours.
Work in Progress5 Oct 2026 · 10:00
DSCC engineering cell
Trench backfilled and compacted.
Resolved10 Oct 2026 · 15:15
DSCC engineering cell
Footpath re-laid and cured. Security deposit withheld.

Response from T&T / City Corporation — Roads

Had the contractor reinstate the footpath and withheld part of their deposit for the delay.

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