The process
From a pothole to a published number
Shahor is a public record of city work. It is not a complaints box that closes — every report stays visible with its full history, and the time it took is calculated and shown.
Stage 1
Reported
A resident files with a description, a location and ideally a photo. The report gets an ID and a timestamp, and appears on the public desk immediately. Nothing is held back for review.
Stage 2
Acknowledged
The responsible department accepts the report and assigns it. From this point the department is publicly named, and the report carries a work order.
Stage 3
Work in progress
A crew is on site or scheduled. The public can see that work has started, which is different from work being finished.
Stage 4
Resolved
The department marks the work complete and posts a statement. The clock stops, and the duration is published permanently on the report.
A real entry from the record
Open manhole on a school route
A manhole cover is missing and the hole has been marked only with a plastic bag. Dozens of children walk this route to school. It is on a blind bend.
- Reported2026-10-10 · 07:05
- Acknowledged2026-10-10 · 07:25
WASA control room
Marked urgent. Traffic police asked to post a temporary warning.
- Work in progress2026-10-10 · 09:00
WASA control room
Crew on site with barrier.
- Resolved2026-10-10 · 14:30
WASA control room
New cover set and bedded.
Filed at 07:05, resolved at 14:30 the same day — 7h 25m. The clock started when the report was filed and stopped when the department marked it resolved.
What officials get
The dashboard turns the same public record into a working queue: everything past 72 hours, the ten slowest wards, and a per-department table with averages alongside the fastest and slowest single job.
- Aging queue. Reports open past 72 hours, oldest first. The top of the list is what the public has waited longest on.
- By category. Which kinds of problem the city fixes quickly and which it does not.
- By ward. Where the backlog concentrates geographically.
- By department. Who is holding the queue, with outliers shown so an average cannot hide them.
Current picture
Reports filed
57
Resolved
35
26% within 72 hours
Median fix time
6 days 4h
Still open
22
longest 19 days 6h